General Conditions of Sale

The offer and sale of products on our website shop.srlcolombo.it are regulated by these General Conditions of Sale.

The products purchased on shop.srlcolombo.it are sold directly by Colombo S.r.l. (“Colombo S.r.l.”), with registered office in Italy, Via del Peschierone, 10 – 23896 Sirtori (LC), Iscr. Reg. Imp., C.F. and P.IVA n. 03275050130.

You can ask for any information to Colombo S.r.l. through our assistance services by e-mail (info@srlcolombo.it). For any other legal information, please consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

1. Our commercial policy

1.1 The Seller offers products for sale on shop.srlcolombo.it and carries out its e-commerce business exclusively for its end users who are “consumers”.

1.2 When we speak of “consumer” we refer to any natural person who acts on shop.srlcolombo.it with purposes also referable to his commercial, entrepreneurial or professional activity.

1.3 In consideration of its own commercial policy, the Seller reserves the right not to follow up orders coming from subjects different from the “consumer” or in any case orders that do not comply with its own commercial policy.

1.4 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders of products on shop.srlcolombo.it between the users of shop.srlcolombo.it and the Seller.

1.5 The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on shop.srlcolombo.it through links, banners or other hypertext links. Before sending orders and purchasing products and services from third parties, we recommend that you verify the third party’s terms and conditions of sale, since the Vendor shall not be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of shop.srlcolombo.it and third parties.

2. How to conclude the contract with Colombo S.r.l.

2.1 In order to conclude the purchase contract of one or more products on shop.srlcolombo.it, you have to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.

2.2 Before proceeding to the purchase of products, through the transmission of the order form, we ask you to read carefully the General Conditions of Sale, to print a copy through the print command and to store or reproduce a copy for your personal use. We will also provide you with a summary of information on the essential characteristics of each product ordered with its price (including all applicable taxes or duties), the means of payment you may use to purchase each product, the delivery method for the products purchased, and the shipping and delivery costs. If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products.

2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for having chosen a type of shipping and delivery different and / or faster than the standard one). The contract is concluded when the Seller receives, by electronic means, your order form, after verifying the correctness of the data relating to your order.

2.4 The order form will be filed in our database for the period of time necessary to process your order and in any case within the terms of the law. 

2.5 At the time of transmission of the order form, you will be informed that such transmission implies the obligation to pay the price indicated. Before submitting your order form, you will also be asked to identify and correct any data entry errors.

2.6 The language available to conclude the contract with the Seller is Italian. 

2.7 Once the contract is concluded, COLOMBO S.R.L. will take care of your purchase order. 

2.8 The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of products.

In these cases, we shall inform you by e-mail that the contract has not been executed and that the vendor has not carried out your purchase order specifying the reasons thereof.

If the products, presented on shop.srlcolombo.it, are no longer available or on sale at the time of your last access to the site or when the order form is sent, the Seller will notify you promptly and in any event within thirty (30) days from the day following that on which you have sent your order to the Seller, any unavailability of products ordered. In case of submission of the order form and payment of the price, the Seller will refund, without undue delay, what you have already anticipated and the contract will be terminated between the parties. 

2.9 With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in your relations with the Seller, these General Conditions of Sale. If you do not agree with any of the terms contained in the General Conditions of Sale, please do not submit your order form for the purchase of products on shop.srlcolombo.it. 

2.10 By submitting an order form, you confirm that you understand and accept the General Conditions of Sale and further information contained in shop.srlcolombo.it, also through links, including the General Conditions of Use and Privacy Policy and Information on the right of withdrawal. 

2.11 Upon conclusion of the contract, the seller will send you, by e-mail, a receipt of the purchase order, containing the General Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all the information already contained in the summary of commercial and contractual conditions displayed before proceeding to purchase.

2.12 We remind you that the product you purchase is destined exclusively to the country in which you place the order; therefore, if you decide to place the product in a different country, you are responsible for placing it there and you are required to follow the applicable regulations and restrictions both for the export from the country in which you purchased the item and for the import in the country in which you intend to take it. COLOMBO S.R.L. declines any responsibility in this respect as of now. 

3. Guarantees and indication of product prices

3.1 The essential characteristics of the products are presented on shop.srlcolombo.it within each product sheet. The images and colors of the products offered for sale on shop.srlcolombo.it may not correspond to the real ones due to the Internet browser and monitor used. 

3.2 The prices of the products may be subject to updates. Check the final price of sale before submitting the order form.

4. Payments

4.1 For the payment of the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form. 

4.2 In case of payment by credit card, the financial information (for example, the number of the credit/debit card or the date of its expiry) will be forwarded to banks, which provide the relevant electronic payment services at a distance. 

5. Shipping and delivery of products

5.1 To learn about the specific methods of shipment and delivery of products, go to the Shipping section in the Customer Service area. Please pay attention to what is reported in this section because the information contained therein form an integral and substantial part of these Terms and Conditions of Sale and, therefore, are considered fully known and accepted by you at the time of transmission of the order form.

6. Customer Care

6.1 You may request any information you require through our support services: contact Customer Service (info@srlcolombo.it). 

7. Right of withdrawal

7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day you received the products purchased on www.shop.srlcolombo.it. 

7.2 To withdraw from the contract you can send an email to info@srlcolombo.it. 

If you choose, however, to send another statement of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal, will be on you.

7.3 Once you have exercised your right to withdraw from the contract, you must return the products by registered mail within fourteen (14) days from when you informed the Seller of your decision to withdraw from the contract. 

7.4 The only expenses you will have to pay are those of returning the purchased products.

7.5 The Right of Withdrawal – in addition to compliance with the terms and procedures described in paragraphs 7.1, 7.2, 7.3 and 7.4 above – is understood to have been exercised correctly if the following conditions are also fully respected:

– Fax, email or other explicit declaration of your decision to withdraw from the contract must be correctly completed and transmitted to the Seller within fourteen (14) days of receipt of the products;

– the products must not have been used;

– the products must be returned in their original packaging, the packaging must be intact

– the returned products must be handed over to the forwarding agent within fourteen (14) days from when you have informed the Seller of your decision to withdraw from the contract;

– the products must not be damaged.

7.8 If the Right of Withdrawal is exercised by following the procedures and terms indicated in this paragraph 8, the Seller will refund any sums already received for the purchase of products in the manner and terms provided.

7.9 The amounts will be refunded in the shortest time possible and, in any case, within fourteen (14) days from the date on which the Seller is aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.

7.10 If the procedures and terms for exercising your right of withdrawal of paragraph 7 above are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days from the sending of the e-mail with which you will be notified of the rejection of the return, you may choose to re-obtain, at your expense, the products in the state in which they were returned to the Seller, giving notice to the Seller, in the manner that you will be notified. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. 

If the conditions of paragraph 7.5 above are not met, you will not be entitled to a full refund of sums already paid to the Seller. You will be, in fact, responsible for the decrease in value of the returned products, resulting from use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and operation of the products themselves. In this case, from the refund will be deducted a percentage between 10 and 90 percent of the amount paid by you to the Seller for the purchase of products returned, as will be specifically communicated by the Seller, via e-mail.

Within 14 days from the sending of the e-mail informing you of the amount deducted from the refund, you may choose to re-obtain, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller in the manner that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund.

8. Time and method of refund

8.1 After returning the products, the Seller will make the necessary checks on the compliance of the same with the conditions and terms indicated in paragraph 7. In case the verifications are positively concluded, the Seller will send you, via e-mail, the relative confirmation of the acceptance of the returned products. If the checks are not successful, the Seller shall notify you, by e-mail, the existence of a decrease in value of returned products, resulting from your failure to comply with the conditions of paragraph 7.5 above. At the same time, the Seller shall also inform you of the amount that will be deducted from the sums paid by you for the purchase of returned products, without prejudice, alternatively, to the possibility of re-obtaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 7.10 above.

8.2 Whatever method of payment you used, the refund, in whole or in part, is activated by the Seller in the shortest time possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after checking the proper execution of your right of withdrawal and verification of returned products. 

8.3 The Seller will make the refund using the same means of payment that you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional costs as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of sums due for their purchase, the refund of sums, in case of exercise of the right of withdrawal, will be executed by the Seller, in any case, against those who made the payment.

9. Privacy

9.1 You can obtain information on how we process your personal data by accessing the Privacy Policy.

9.2 For any other information on our Privacy Policy you can send requests to the following email address: info@srlcolombo.ited info@srlcolombo.it.  

9.3 Applicable law and dispute resolution

10.1 The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the Consumer Code in Chapter I “The rights of consumers in contracts”, with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

10.2 In case of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adherence and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which allows you to reach a satisfactory agreement, with the help of a neutral and competent mediator, in a friendly and safe way, on the Internet. For more information on the rules of RisolviOnline or to send a request for conciliation log on to risolvionline.com

11. Modification and updating

11.1 The General Terms and Conditions of Sale are amended from time to time, also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on shop.srlcolombo.it.

General Conditions of Use

Welcome to our website (“shop.srlcolombo.it”). Access to and use of shop.srlcolombo.it are activities governed by these General Terms and Conditions of Use. The access and use of this website as well as the purchase of products on shop.srlcolombo.it presuppose the reading, knowledge and acceptance of these General Conditions of Use.

The products purchased on shop.srlcolombo.it are sold directly by Colombo S.r.l. S.p.a. (“Colombo S.r.l.”), with registered office in Italy, Via del Peschierone, 10 – 23896 Sirtori (LC) , Iscr. Reg. Imp., C.F. and P.IVA n. 03275050130.

If you need assistance regarding orders and shipments, refunds and returns of products purchased on shop.srlcolombo.it, the registration form on the website, suggestions and other general information on the services provided by shop.srlcolombo.it you can always contact COLOMBO S.R.L. by e-mail: info@srlcolombo.it

For any other legal information, please refer to the sections General Conditions of Sale, Right of Withdrawal and Privacy Policy of shop.srlcolombo.it.

COLOMBO S.R.L. may modify or simply update all or part of these General Conditions of Use. Modifications and updates of the General Conditions of Use shall be notified to users on the Home page of shop.srlcolombo.it as soon as the same are adopted and shall be binding as soon as they are published on the web site in this same section.

We therefore ask you to regularly access this section to check the publication of the most recent and updated General Conditions of Use of shop.srlcolombo.it. If you do not agree to all or part of the General Terms and Conditions of Use of shop.srlcolombo.it, please do not use our web site.

The access to and use of shop.srlcolombo.it, including the visualization of the web pages, the communication with COLOMBO S.R.L., the possibility to download information about the products and the purchase of the same on the web site, constitute activities carried out by our users exclusively for personal purposes unrelated to any commercial, entrepreneurial and professional activity.

Remember that you will be the one and only responsible for the use of shop.srlcolombo.it and its contents. As a matter of fact, COLOMBO S.R.L. shall not be held responsible for any use of the web site and its contents made by any of its users that is not in compliance with the laws in force, except for the responsibility of COLOMBO S.R.L. for fraud and gross negligence.

In particular, you will be the one and only person responsible for the communication of information and data which are incorrect, false or related to third parties, without their consent, as well as in consideration of an incorrect use of the same.

Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user’s choice and risk, any responsibility for possible damages to computer systems or data loss resulting from downloading operations falls on the user and cannot be attributed to COLOMBO S.R.L.. COLOMBO S.R.L. declines all responsibility for any damage resulting from the inaccessibility to the services present on the site or from any damage caused by viruses, damaged files, errors, omissions, interruptions of service, cancellation of contents, problems connected to the network, to providers or to telephone and/or telematic connections, to unauthorized accesses, to alterations of data, to the failure and/or defective functioning of the electronic equipment of the user himself.

The user is responsible for the safekeeping and the correct use of his personal information, including the credentials that allow the access to the reserved services, as well as for any damaging consequence or prejudice that may be caused to COLOMBO S.R.L. or to third parties as a consequence of the incorrect use, loss, theft of such information.

1. Privacy Policy

Please read the Privacy Policy carefully. It also applies when users access to shop.srlcolombo.it and use the relevant services, but do not purchase any products. The Privacy Policy will help you understand how shop.srlcolombo.it collects and uses your personal data and for what purposes.

2. Intellectual property rights

The contents of shop.srlcolombo.it, such as, by way of example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on shop.srlcolombo. it, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of shop.srlcolombo.it, are protected by copyright and by any other intellectual property right of COLOMBO S.R.L. and of the other owners of the rights. The reproduction, in whole or in part, in any form whatsoever, of shop.srlcolombo.it of its contents is prohibited without the express written consent of COLOMBO S.R.L..

COLOMBO S.R.L. has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of shop.srlcolombo.it and its contents. With regard to the use of shop.srlcolombo.it, you are only authorized to view the website and its contents. You are also authorized to carry out all other temporary acts of reproduction, devoid of economic significance, which are considered transient or incidental, integral and essential part of the same visualization of shop.srlcolombo.it and its contents and all other navigation operations on the web site that are performed only for a legitimate use of shop.srlcolombo.it and its contents.

You are not authorized to reproduce, on any medium, in whole or in part, shop.srlcolombo.it and its contents. Any reproduction must be authorized from time to time by COLOMBO S.R.L. or, if necessary, by the authors of the single works contained in the web site.

Such reproduction operations shall in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of COLOMBO S.R.L. and of the authors of the single works contained in the web site. The authors of the single works published on shop.srlcolombo.it have, at any time, the right to claim the paternity of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act to the detriment of their honour or reputation.

You undertake to respect the copyright of the artists who have chosen to publish their works on shop.srlcolombo.it or who have collaborated with shop.srlcolombo.it in the creation of new forms of expression and art intended for publication, even if not exclusively on the website, or which form an integral part of it. Moreover, you are not, under any circumstances, authorized to use, in any way or form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you shall not alter or, in any other way, modify the contents and the protected works without the consent of COLOMBO S.R.L. and, where necessary, of the single authors of the works published on shop.srlcolombo.it.

3. Trademarks and domain names

COLOMBO S.R.L. is the exclusive owner of the logos and registered trademarks “COLOMBO S.R.L.” and “shop.srlcolombo.it” and of any other distinctive sign that includes the word “COLOMBO S.R.L.”.

All other signs that distinguish the products sold on shop.srlcolombo.it and present on the website are registered trademarks of their respective owners and are used within shop.srlcolombo.it, for the sole purpose of distinguishing, describing and advertising the products for sale on shop.srlcolombo.it.

COLOMBO S.R.L. and all other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership.

You are not authorised, except with the consent of COLOMBO S.R.L. and of any other owner of registered trademarks published on the web site, to use such trademarks to distinguish products or services not similar to those of shop.srlcolombo.it or of the other trademark owners.

Most of the trademarks present on the web site and referring to products for sale on shop.srlcolombo.it are famous trademarks and known to the general public and to every user of shop.srlcolombo.it.

Any use of these trademarks that does not comply with the law and as unauthorized, is prohibited and carries serious legal consequences. It is not in any way allowed to use these trademarks and any other distinctive sign on shop.srlcolombo.it to take unfair advantage of the distinctive character or reputation of these trademarks or so as to cause damage to them and their owners.

4. Links to other websites

shop.srlcolombo.it contains hypertextual links to other web sites that have no connection with shop.srlcolombo.it or with COLOMBO S.R.L..

COLOMBO S.R.L. does not control nor does it carry out monitoring operations of such websites and their contents. COLOMBO S.R.L. shall not be held responsible for the contents of such sites and for the rules adopted by them in terms of your privacy and the processing of your personal data during your navigation operations.

So please be careful when you connect to these websites, through the links on shop.srlcolombo.it and read carefully their terms of use and privacy policies. We would like to remind you, in fact, that these General Terms and Conditions of Use and the Privacy Policy of shop.srlcolombo.it do not apply to the web sites managed by parties other than COLOMBO S.R.L..

shop.srlcolombo.it provides links to other web sites exclusively to help its users in their research and navigation and to facilitate the hypertextual connection on the Internet towards other web sites.

The activation of the links does not imply any recommendation or signalling of COLOMBO S.R.L. for the access and navigation in these websites, nor any guarantee about their contents, services or goods supplied and sold by them to Internet users.

5. Links to shop.srlcolombo.it

Should anyone be interested in activating links to the home page and other web pages of shop.srlcolombo.it, which are publicly accessible, please contact COLOMBO S.R.L. at the following e-mail address info@srlcolombo.it. The contact is necessary to activate the request for consent to the hypertext link to shop.srlcolombo.it. The activation of links is granted by COLOMBO S.R.L. to the applicant, free of charge and on a non-exclusive basis.

COLOMBO S.R.L. has the right to oppose the activation of direct links to its website in the event that the applicant, who intends to activate the link to shop.srlcolombo.it, has adopted in the past unfair commercial practices or unfair competition actions against COLOMBO S. R.L. or of its suppliers or when COLOMBO S.R.L. fears that these behaviours may be adopted in the future, or when the applicant has adopted, in the past or it is feared that it may adopt them in the future, actions discrediting COLOMBO S.R.L., its website or its services. In any case, the activation of deep hypertext links (such as deep frames or deep links) to shop.srlcolombo.it or the unauthorised use of meta-tags is forbidden without the consent of COLOMBO S.R.L..

6. Content warning

COLOMBO S.R.L. has adopted every precaution to avoid the publication, in the web site, of contents describing or representing scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of shop.srlcolombo.it, could be considered harmful to civil convictions, human rights and dignity of people, in all its forms and expressions.

In any case COLOMBO S.R.L. does not guarantee that the contents of the web site are appropriate or lawful in other countries, outside of Italy.

However, should such contents be considered not lawful or illegal in some of these countries, please do not access our web site and should you choose, in any case, to access it, we inform you that the use you will decide to make of the services provided by shop.srlcolombo.it will be your exclusive and personal responsibility.

COLOMBO S.R.L. has also adopted every useful precaution in order to assure its users that the contents of shop.srlcolombo.it are accurate and do not contain any incorrect or out-of-date information with respect to the date of their publication on the web site and, as far as possible, also thereafter.

However, COLOMBO S.R.L. does not assume any responsibility towards the users for the accuracy and completeness of the contents published by COLOMBO S.R.L. in its web site, except for its own responsibility for fraud and gross negligence and except for what otherwise provided for by the law.

Furthermore, COLOMBO S.R.L. cannot guarantee to its users that the web site will operate continuously, without interruptions and without errors or malfunctions due to the Internet connection.

For any problem encountered in the use of our web site, please contact the Customer Service at the following e-mail address: info@srlcolombo.it. A person in charge of COLOMBO S.R.L. will be at your disposal to provide assistance and to help you restore the functionality of your access to the web site, if it is possible.

In the same way, we advise you to contact your Internet service provider or to check that each device for Internet connection and access to web contents is correctly activated, including your Internet browser.

Although COLOMBO S.R.L. will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow shop.srlcolombo.it to operate without any suspensions, interruptions or discontinuity due to the need to update the website.

COLOMBO S.R.L. has adopted technical and organizational measures to protect the security of its services on shop.srlcolombo.it, the integrity of traffic data and electronic communications against unauthorized use or access, as well as to prevent the risks of dispersion, destruction and loss of data and information, whether confidential or not, relating to its users, present on shop.srlcolombo.it, or unauthorized access, or access not in compliance with the law, to such data and information.

7. Applicable law and dispute resolution

These Terms of Use are governed by Italian law and in particular by Legislative Decree No. 206 of September 6, 2005 on the consumer code in Chapter I “The rights of consumers in contracts”.

In case of disputes arising from the General Conditions of Use between COLOMBO S.R.L. and each of its end users, COLOMBO S.R.L. guarantees, as of now, the full adhesion and acceptance of the conciliation service RisolviOnline.

RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet.

For more information on the RisolviOnline rules or to send a request for conciliation, log on to Risolvionline.com.